The On Track payment program is a great way for PPL customers to catch up on their back debt. This program is designed to lower a customer’s monthly payment while PPL forgives a portion of the back debt upon compliance with the program.
On Track has several guidelines that need to be met before enrollment, so you are encouraged to contact SCA to check your eligibility. One important note is that proof of income is required as part of the application process.
In order to be eligible for On Track, all clients’ total household incomes must not exceed 150% of the established poverty guidelines.
150% Guidelines – Poverty Level
Requirements / Documentation
Applicants must provide documentation of income for the three previous whole months and their current light bills.
Several eligibility requirements must be met. If a client is found to be eligible and is enrolled for On Track, PPL will:
- accept a reduced payment as coverage for electric service.
- cancel a portion of any debt owed to PPL every time an On Track payment is on time.
- provide energy education.
Operation Help is a program to assist the elderly, the disabled and other individuals with special hardships in paying their energy bills. Funding is covered by PPL employees and customers.
A hardship can be, but is not limited to a serious injury, illness, or death of head of household, or loss of income from ended welfare / employment benefits.
Operation Help provides emergency financial assistance to fixed and low-income PPL customers who, as a result of severe hardship(s), are having difficulty paying their energy bills.
The program also provides energy assistance to those fixed and low-income PPL customers who do not qualify for the federal Low-Income Home Energy Assistance Program (LIHEAP).
Oil assistance is available through Operation Help. A $100 client co-pay is required.
Residential Security Deposit Waiver
In cooperation with PPL, SCA offers an electric deposit waiver program for low-income customers. At times, PPL requires a security deposit in order to turn on the electricity of a new customer (or at a new address).
The Residential Security Deposit Waiver program gives those unable to pay the deposit the opportunity to have their electricity turned on.
Several eligibility requirements must be met in order to receive assistance.
All applicants’ total household incomes must not exceed 200% of the established poverty guidelines.
200% Guidelines – Poverty Level
EPowerwise Energy Saving Kit & Education
This program is designed to provide energy education to our clients. The clients will be educated on how they can save money by making household adjustments. After completing a review with a case manager, the client will receive an energy saving kit.
In order to be eligible, clients must be PPL electric customers and have household incomes that do not exceed 150% of the established poverty guidelines. See the first table in this page to view those guidelines.
UGI Customer Assistance & Operation Share Program
This program offers an income-based or usage based payment agreement with the opportunity for arrearage and shortfall forgiveness. It is intended to help with past due gas utility bills.
All clients must meet the following requirements:
- Total household income must not exceed 150% of the established poverty guidelines. See the first table in this page to view those guidelines.
- The household must have an active UGI account and have UGI as their primary gas supplier.
- The applicant must live at the property and have the gas service in their name.
- Applicants must have a verifiable source of income.
Landlords with rental properties do not qualify.
SCA is an Equal Opportunity Provider and Employer.
We are firmly committed to the provision of assistance regardless of race, color, national origin, gender, religion, age, disability, political beliefs, military status, sexual orientation, or marital/family status.